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Deliveroo Terms Of Service


Last updated:
13 September 2021

Welcome to Deliveroo. This page (together with the documents referred to in it) tells you the terms (the “Terms”) which apply when you order any menu items (the "Items") from our deliveroo.co.uk website or mobile applications and related services (each referred to as an “Application”).

Please read these Terms carefully before creating a Deliveroo account or using our Application. If you have any questions relating to these Terms please contact support@deliveroo.co.uk. If you are a consumer, you have certain legal rights when you order Items using our Application. You can find more information about these rights at: https://www.citizensadvice.org.uk/consumer/. Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them.  By setting up your Deliveroo account, you confirm that you accept these Terms.

1. Information About Us

Deliveroo.co.uk is operated by Roofoods Ltd, a company incorporated and registered in England and Wales, whose registered office is at The River Building, Level 1 Cannon Bridge House, 1 Cousin Lane, EC4R 3TE, London, United Kingdom. Our Company registration number is 08167130. Our VAT number is 286 7364 55. You may contact us at support@deliveroo.co.uk, or by using the instant messaging facility on our Application.

2. Purpose

Our objective is to link you to the businesses we partner with (“Partners") and allow you to order Items for delivery (our “Service”). Where you order from a Partner, Deliveroo acts as an agent on behalf of that Partner to conclude your order from our Application and to manage your experience throughout the order process. Once you have placed an order, delivery of your Items will be arranged by Deliveroo (“Deliveroo Delivery”) or our Partner (“Partner Delivery) (each a “Delivery”) depending on the Partner you have selected. In some cases, the Partner may be owned by or affiliated with us.  

3. Your Account

Before you can place orders for Items using our Application, you need to open a Deliveroo account. When you open an account you may create a password, or other secure login method, and may also have to provide credit card details. You must keep any password you create, or other secure login method, secret, and prevent others from accessing your email account or mobile phone. If another person uses these methods to access your account, you will be responsible to pay for any Items they order, and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure.

You may close your account at any time by requesting to do so in your account section of our website or contacting us using the contact details above. We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our Service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff or riders, or any other good reason). If we close your account permanently we will refund any remaining account credit you have validly obtained from our customer service team or Application following any issue with an order, by applying a credit to your registered credit card, or if that is not possible for any reason, by way of a bank transfer using bank details (provided you have supplied them to us).

4. Service Availability

Each Partner has a prescribed delivery area. This delivery area may change at any time due to factors such as weather, or demand on our service. This is to ensure that Items reach your door at their best. Our Partners each decide their own operating hours. That means that the availability of our Service, and the range of Partners from which you can order, depends on the Partners in your area. If you try to order a delivery to a location outside the delivery area or operating hours of a Partner, or the Application is otherwise unavailable for any reason, we will notify you that ordering will not be possible.

5. Orders

You must be aged 18 or older to use our Site and Service. By placing an order through our Application, you confirm that you are aged 18 or older. When you place an order through our Application, it needs to be accepted by us or the Partner before it is confirmed. We will send you a notification if your order has been accepted (the "Confirmation Notice"). The contract for the supply of any Item you have ordered comes into existence when we send the Confirmation Notice. You are responsible for paying for all Items ordered using your account, and for related delivery charges, and for complying with these Terms, even if you have ordered the Item for someone else. Some Partners operate a minimum order value policy. This will be displayed on our Application. All Items are subject to availability.  Partners may use nuts or other allergens in the preparation of certain Items. Increasing numbers of Partners will be displaying dish by dish allergens information. Where that information is not available or if you have further questions, please contact the Partner prior to ordering if you have an allergy. Deliveroo cannot guarantee that any of the Items sold by our Partners are free of allergens.

6. Delivery

When you place an order you will have the choice to place it as an ASAP Delivery or a Scheduled Delivery. For an ASAP Delivery, we will tell you an estimated delivery time for your Item before you place the order, but we will attempt delivery as soon as possible; you must therefore be available to accept delivery from the time you place the order. For a Scheduled Delivery, we will tell you the time when the Item is expected to be delivered; you must be available to accept delivery for ten minutes before and ten minutes after that time.

Unfortunately, despite our, and our Partner's best efforts, things do not always go to plan and factors such as traffic and weather conditions may prevent us from delivering your Item on time. If your order is more than 15 minutes late, and we haven’t notified you giving you the option to cancel your order, we will work with you to make things right unless you have caused the delay (e.g. because you gave us the wrong address or did not come to the door).

We will attempt delivery at the address you provide to us when you place your order. If you need to change the delivery location after you have placed your order, we may be able to change to the address to an alternative one that is registered with your account if you let us know before the rider has been dispatched, and the new address is within the same zone as the address you originally ordered your Item to. If we cannot change the delivery address, you have the option to cancel the order, but if food preparation has started you will be charged the full price for the Item, and if the rider has been despatched you will also be charged for delivery.

You will still be charged for the Item and for delivery in the event of a failed delivery if you have caused such failure for any reason. Reasons you might cause a delivery to fail include (but are not limited to):   

  • You do not come to the door, did not pick up the phone when the rider contacted you using the contact information you have provided us and/or you picked up the phone but then failed to provide access within a reasonable amount of time, and the rider is unable to find a safe location to leave the food.
  • The rider refuses to deliver the Item to you in accordance with section 8 (Age Restricted Products).

7. Your Rights if Something is Wrong With Your Items

You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the Items you have been delivered do not comply with these legal rights, please let us know. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. We will provide a refund or account credit in respect of the affected part of the Item, and also in respect of delivery if the whole order was affected, unless we have reasonable cause to believe that the problem was caused after delivery.

Prior to processing your refund or account credit, we may take into account relevant factors including the details of the order, including your account history, what happened on delivery and information from the Partner.

8. Age Restricted and Regulated Products

Age restricted products (including, without limitation, alcohol, tobacco and cigarettes) can only be sold and delivered to persons aged 18 or over. By placing an order for an age restricted product, you confirm that you are at least 18 years old. Deliveroo operates an age verification policy whereby customers ordering age restricted products will be asked by the rider to provide proof that they are aged 18 or over before the delivery is completed. The rider may refuse to deliver any age restricted product to any person unless they can provide valid photo ID proving that they are aged 18 or over. The Partner and the rider may refuse to deliver alcohol to any person who is, or appears to be under the influence of either alcohol or drugs. Orders for items containing alcohol may only be delivered to a location that is a residential or business address. If delivery of any age restricted product is refused, you will still be charged for the relevant Item and for delivery.

Certain of our Partners may offer medicines for sale on Deliveroo. These products are sold by our Partners. Details of our Partners’ registrations to sell medicines can be found in “Restaurant info” on relevant menu pages. The sale of medicines in the EU is regulated by the Medicines and Healthcare Products Agency, whose contact details in the UK are:  

Address: MHRA 151 Buckingham Palace Road, London SW1W 9SZ
Email: info@mhra.gsi.gov.uk
Telephone: 020 3080 6000

9. Cancellation

You may cancel an order without charge at any time before the Partner has started preparing the food (a "Started Order"). If you wish to cancel an order before it becomes a Started Order, please contact us immediately, via our Application. If the Partner confirms the order was not a Started Order, we will refund your payment (excluding any discount, or Voucher that was applied to the order - see Voucher and Account Credit Terms for more detail). If you cancel any order after it becomes a Started Order, you will be charged the full price for the Items, and if the rider has been despatched you will also be charged for delivery.  

Deliveroo and the Partner may notify you that an order has been cancelled at any time. You will not be charged for any orders cancelled by us or the Partner, and we will reimburse you for any payment already made using the same method you used to pay for your order. We may also apply credit to your account to reflect the inconvenience caused.

10. Prices, Payment and Offers

Prices include VAT. You confirm that you are using our Service for personal, non-commercial use. Deliveroo may operate dynamic pricing some of the time, which means that prices of Items and delivery may change while you are browsing. Prices can also change at any time at the discretion of the Partner. We reserve the right to charge a Service Fee, which may be subject to change, for the provision of our Services. You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on our Application. No changes will affect existing confirmed orders, unless there is an obvious pricing mistake. Nor will changes to prices affect any orders in process and appearing within your basket, provided you complete the order within 2 hours of creating the basket. If you do not conclude the order before the 2 hour cut-off the items will be removed from your basket automatically and the price change will apply. If there is an obvious pricing mistake we will notify you as soon as we can and you will have the choice of confirming the order at the original price or cancelling the order without charge and with a full refund of any money already paid.  Where Deliveroo or any Partner makes a delivery, we or the Partner may also charge you a delivery fee. This will be notified to you during the order process before you complete your order.

The total price of your order will be set out on the checkout page on our Application, including the prices of Items and Delivery and applicable Service Fees and taxes.

Payment for all Items and deliveries can be made on our Application by credit or debit card, or other payment method made available by Deliveroo. Once your order has been confirmed your credit or debit card will be authorised and the total amount marked for payment. Payment is made directly to Deliveroo acting as agent on behalf of the Partner only. Payment may also be made by using vouchers or account credit. Use of these is subject to Deliveroo's Voucher and Account Credit Terms.

We are authorised by our Partners to accept payment on their behalf and payment of the price of any Items or delivery charges to us will fulfil your obligation to pay the price to the Partner. In some cases, you can alternatively make your payment in cash directly to the Partner by paying the rider at the time of delivery.  Where cash payment is possible, this will be made clear on our Application before you place your order.

Partners sometimes make special offers available through our Application. These are visible when you look at a Partner menu. These offers are at the discretion of the Partner. Unless the offer terms state a fixed or minimum period for which an offer will be available, it can be withdrawn at any time, unless you have already placed an order based on the offer and we have sent the Confirmation Notice.

11. Tips

When Placing Your Order:

When you place an order, you will have the option to pay a tip to your rider or the Partner,  in addition to the purchase price of the Items in your order. Any payment will be collected by Deliveroo using the payment method used for the original order and your rider or the Partner will receive 100% of any payment you choose to make.

After You’ve Received Your Order:

Once you’ve received your order, you may receive a notification giving you the chance to pay a tip to your rider. Deliveroo will collect payment on behalf of the rider, as their limited payment collection agent, and payment of the tips shall be considered a direct payment from you to the rider. We’ll share your first name with your rider when we notify them of the tip. Your rider will receive 100% of any payment you choose to make. As this payment is made after you receive your order, this payment is non-refundable and does not form part of your order. Depending on the payment method used for your original order, your tip may show up on your bank/credit card statement as a separate payment.

12. Our Responsibility for Loss or Damage That You Suffer

We are responsible to you for any loss or damage that you suffer that is a foreseeable result of our breaking these Terms or of failing to use reasonable care and skill in relation to your use of our Service. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is “foreseeable” if it is either obvious that it will happen, or if you told us that it might happen, for example if you tell us about particular circumstances that might increase the loss or damage arising from our breach of these Terms before you place an order.

We do not exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so. This includes any responsibility for death or personal injury caused by our failure, or our employees’, agents’ or subcontractors’ failure, to use reasonable care and skill; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Items, as summarised at part 7 above; or for defective Items under the Consumer Protection Act 1987. Subject to the previous paragraph, we are not responsible for any loss or damage that you suffer as a result of your own breach of these Terms, or as a result of any IT hardware or software failure other than a failure in our Applications.  

13. Data Protection

We process your personal data in accordance with our Privacy Policy which can be found here.

14. Other Terms

If either we or you have any right to enforce these Terms against the other, that right will not be lost even if the person who has the right delays enforcing it, or waives their right to enforce it in any instance.  If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the terms will be unaffected and will remain in force.

We may change these Terms from time to time. If we make any changes which affect your rights in relation to our Service, we will notify you. Changes to the Terms will not affect any orders you have placed where we have sent the Confirmation Notice. These Terms are governed by English law and you can bring legal proceedings in relation to our Service in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Items in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Items in either the Northern Irish or the English courts. We are required by EU law to provide this link to the EU’s online dispute resolution portal, however we do not participate in dispute resolution under this process.

Deliveroo Terms Of Use For Website And Applications

Last updated: 13 September 2021

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website deliveroo.co.uk (our "Site") or any application we make available via an app store or otherwise (our "Service"), whether as a guest or a registered user. Please read these terms of use carefully before you start to use or Site or our Service. By accessing our Site or by using our Service, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, do not use access our Site or use our Service.

1. Information About Us

deliveroo.co.uk is a website operated by Roofoods Limited ("we", "us" or "Deliveroo"), incorporated and registered in the England and Wales, whose registered office is at 1 Cousin Lane, London, EC4R 3TE, United Kingdom. Our Company registration number is 08167130. Our VAT number is 286 7364 55. Deliveroo is a business where the food is prepared by independent restaurants (our "Partner Restaurants") and delivered by us.

2. Accessing Our Service Or Our Services

Access to our Site and to our Service is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our Site or our Service without notice (see below). You must be aged 18 or older to use our Site and Service. We will not be liable if, for any reason, our Site or our Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts our Site or our Service, or our entire Site or Service to users who have registered with us. You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact support@deliveroo.co.uk straight away to let us know. We can deactivate your account at any time.

3. Acceptable Use

You may use our Service only for lawful purposes. You may not use our Site or our Service in any way that breaches any applicable local, national or international law or regulation or to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards in clause 5 below. You also agree not to access without authority, interfere with, damage or disrupt any part of our Site or our Service or any network or equipment used in the provision of our Service.

4. Interactive Features Of Our Site

We may from time to time provide certain features which allow you to interact through our Site or our Service such as chat rooms. Generally, we do not moderate any interactive service we provide although we may remove content in contravention of these Terms of Use as set out in section 6. If we do decide to moderate an interactive service, we will make this clear before you use the service and normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

5. Content Standards

These content standards apply to any and all material which you contribute to our Service (the "Contributions"), and to any interactive services associated with it. You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any Contributions as well as to its whole. Contributions must be accurate (where they state facts), be genuinely held (where they state opinions) and comply with applicable law in the UK and in any country from which they are posted. Contributions must not:

  • contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory, promote sexually explicit material or promote violence or promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • infringe any copyright, database right or trademark of any other person;
  • be likely to deceive any person or be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence or promote any illegal activity;
  • be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
  • be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case; or
  • advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

6. Suspension And Termination

Failure to comply with section 3 (Acceptable Use) and/or 5 (Content Standards) in these Terms of Use constitutes a material breach of the Terms of Use, and may result in our taking all or any of the following actions:

  • immediate, temporary or permanent withdrawal of your right to use our Service;
  • immediate, temporary or permanent removal of any posting or material uploaded by you to our Service;
  • issuing of a warning to you;
  • legal action against you including proceedings for reimbursement of all costs on an (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

The responses described in this clause are not limited, and we may take any other action we reasonably deem appropriate.

7. Intellectual Property Rights

We are the owner of or the licensee of all intellectual property rights in our Site and our Service, and in the material published on it (excluding your Contributions). Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.

8. Reliance On Information Posted

Commentary and other materials posted on our Service are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Service, or by anyone who may be informed of any of its contents.

9. Our Site And Our Service Change Regularly

We aim to update our Site and our Service regularly, and may change the content at any time. If the need arises, we may suspend access to our Site and our Service, or close them indefinitely. Any of the material on our Site or our Service may be out of date at any given time, and we are under no obligation to update such material.

10. Our Liability

We have taken every care in the preparation of our Site and our Service. However, we will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our Site or our Service. If we are informed of any inaccuracies on our Site or in our Service we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Site, our Service, and any website linked to our Site and any materials posted on it. This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

11. Information About You And Your Visits To Our Site And Use Of Our Service

We collect certain data about you as a result of you using our Service. This is described in more detail in our privacy policy.

12. Uploading Material To Our Site And Our Service

Any material you upload to our Service or data that we collect as set out above (section 11) will be considered non-confidential and non-proprietary, and you acknowledge and agree that we have the right to use, copy, distribute, sell and disclose to third parties any such material or data for any purpose related to our business. To the extent that such material is protected by intellectual property rights, you grant us a perpetual, worldwide, royalty-free licence to use, copy, modify, distribute, sell and disclose to third parties any such material or data for any purpose related to our business.

13. Links From Our Site

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

14. Jurisdiction And Applicable Law

The English courts will have jurisdiction over any claim arising from, or related to, a visit to our Site or use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

15. Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

16. Your Concerns

If you have any concerns about material which appears on our Service, please contact support@deliveroo.co.uk

Deliveroo Pick up Terms of Service

Last updated: 5 August 2020

This section (together with the documents referred to in it) tells you the terms (the “Terms”) which apply when you order any menu items (the "Items") from our deliveroo.co.uk website or mobile applications and related services (each referred to as an “Application”) to be collected by you from the relevant restaurant (each a “Pick-up Order”).

Please read these Terms carefully before placing any Pick-up Orders on our Application. If you have any questions relating to these Terms please contact support@deliveroo.co.uk before you place a Pick-up Order. If you are a consumer, you have certain legal rights when you order Items using our Application. You can find more information about these rights at: https://www.citizensadvice.org.uk/consumer/. Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them.  By setting up your Deliveroo account, you confirm that you accept these Terms.

1. Information About Us

Deliveroo.co.uk is operated by Roofoods Ltd, a company incorporated and registered in England and Wales, whose registered office is at The River Building, Level 1 Cannon Bridge House, 1 Cousin Lane, EC4R 3TE, London, United Kingdom. Our Company registration number is 08167130. Our VAT number is 286 7364 55. You may contact us at support@deliveroo.co.uk, or by using the instant messaging facility on our Application.

2. Purpose

Our objective is to link you to the restaurants we partner with (“Partner Restaurants") and allow you to order Items for collection (our “Service”). Where you order from a Partner Restaurant, Deliveroo acts as an agent on behalf of that Partner Restaurant to conclude your Pick-up Order from our Application and to manage your experience throughout the order process. Once you have placed a Pick-up Order, you will be required to collect your Items directly from the Partner Restaurant at the location specified in the Application (the “Pick-up Location”). In some cases, the Partner Restaurant may be owned by or affiliated with us.  

3. Your Account

Before you can place Pick-up Orders using our Application, you need to open a Deliveroo account. If you have a Deliveroo account for delivery orders, you will use the same account for Pick-up Orders. If you open an account for Pick-up Orders, you will also use that account for delivery orders. When you open an account you may create a password, or other secure login method, and may also have to provide credit card details. You must keep any password you create, or other secure login method, secret, and prevent others from accessing your email account or mobile phone. If another person uses these methods to access your account, you will be responsible to pay for any Items they order, and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure.

You may close your account at any time by requesting to do so in your account section of our website or contacting us using the contact details above. We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our Service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff, or any other good reason). If we close your account permanently we will refund any remaining account credit you have validly obtained from our customer service team or Application following any issue with a Pick-up Order, by applying a credit to your registered credit card, or if that is not possible for any reason, by way of a bank transfer using bank details (provided you have supplied them to us).

4. Service Availability

Each Partner Restaurant has a prescribed area within which it can accept Pick-up Orders. Our Partner Restaurants each decide their own operating hours. That means that the availability of our Service, and the range of Partner Restaurants from which you can order to pick-up, depends on the Partner Restaurants in your area. If you try to place a Pick-up Order with a Partner Restaurant when you are not in the prescribed area for Pick-up Orders, or you try to place a Pick-up Order outside the operating hours of a Partner Restaurant, or the Application is otherwise unavailable for any reason, we will notify you that ordering will not be possible.

5. Pick-up Orders

When you place a Pick-up Order through our Application, it needs to be accepted by us or the Partner Restaurant before it is confirmed. Your Pick-up Order may be rejected at any time.  Our Partner Restaurants may, for example, reject your Pick-up Order if they are too busy or the Items you have ordered are temporarily unavailable.   

We will send you a notification if your Pick-up Order has been accepted (the "Confirmation Notice"). The contract for the supply of any Item you have ordered comes into existence when we send the Confirmation Notice. You are responsible for paying for all Items ordered using your account and for complying with these Terms, even if you have ordered the Item for someone else. Some Partner Restaurants operate a minimum order value policy. This will be displayed on our Application. All Items are subject to availability.   

Partner Restaurants may use nuts or other allergens in the preparation of certain Items. Increasing numbers of Partner Restaurants will be displaying dish by dish allergens information. Where that information is not available or if you have further questions, please contact the restaurant prior to ordering if you have an allergy. Deliveroo cannot guarantee that any of the Items sold by our Partner Restaurants are free of allergens.

6. Pick-up

When you place a Pick-up Order which is accepted by the Partner Restaurant, the Partner Restaurant will tell you the time when your Items are expected to be ready for pick-up (“Target Pick-up Time”). The Target Pick-up Time is not guaranteed by either us or our Partner Restaurants. You will be required to collect your Items directly from the Partner Restaurant at the Pick-up Location. You must arrive at the Partner Restaurant to collect your Items at or just before the Target Pick-up Time. Our Partner Restaurants will hold your Items for you for 30 minutes after the Target Pick-up Time. If you fail to collect your Items within 30 minutes after the Target Pick-up Time, the Partner Restaurant may dispose of your Items. You will still be charged for the Item in the event you fail to pick-up your Item from the Partner Restaurant.

Unfortunately despite our, and our Partner Restaurants’, best efforts things do not always go to plan and there may be times when your Items are not ready for pick-up at the Target Pick-up Time. If your order is not ready more than 15 minutes after the Target Pick-up Time, we will work with you to make things right unless you have caused the delay (e.g. because you changed your Pick-up Order after it was confirmed).

7. Your Rights if Something is Wrong With Your Items

You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your Pick-up Order. If you believe that the Items you have picked up do not comply with these legal rights, please let us know. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. We will provide a refund or account credit in respect of the affected part of the Item, unless we have reasonable cause to believe that the problem was caused after pick-up.

Prior to processing your refund or account credit, we may take into account relevant factors including the details of the Pick-up Order, your account history, what happened on or immediately after pick-up and information from the Partner Restaurant.

8. Age Restricted Products

Age restricted products (including, without limitation, alcohol, tobacco and cigarettes) can only be sold to persons aged 18 or over. By placing a Pick-up Order for an age restricted product, you confirm that you are at least 18 years old. Deliveroo operates an age verification policy whereby customers who order age restricted products will be asked by the Partner Restaurant to provide proof that they are aged 18 or over. Partner Restaurants may refuse to sell any age restricted product to any person unless they can provide valid photo ID proving that they are aged 18 or over. The Partner Restaurants may also refuse to sell alcohol to any person who is, or appears to be under the influence of either alcohol or drugs. If the sale of any age restricted product is refused, and the Partner Restaurant confirms to Deliveroo that the relevant Item was not provided to you, Deliveroo will process a refund for the relevant Item to the card from which you paid for your Pick-up Order. If you paid for your Pick-up Order in cash at the Partner Restaurant, the Partner Restaurant will process the refund for you.

9. Cancellation

You may cancel a Pick-up Order without charge at any time before the Restaurant Partner has started preparing the food (a "Started Order"). If you wish to cancel a Pick-up Order before it becomes a Started Order, please contact us immediately via our Application. If the Partner Restaurant confirms the Pick-up Order was not a Started Order, we will refund your payment (excluding any discount, or Voucher that was applied to the Pick-up Order - see Voucher and Account Credit Terms for more detail). If you cancel any Pick-up Order after it becomes a Started Order, you will be charged the full price for the Items. 

Deliveroo and the Partner Restaurant may notify you that a Pick-up Order has been cancelled at any time. You will not be charged for any Pick-up Orders cancelled by us or the Partner Restaurant, and we will reimburse you for any payment already made using the same method you used to pay for your Pick-up Order. We may also apply credit to your account to reflect the inconvenience caused.

10. Prices, Payment and Offers

Prices include VAT. You confirm that you are using our Service for personal, non-commercial use. Deliveroo may operate dynamic pricing some of the time, which means that prices of Items may change while you are browsing. Prices can also change at any time at the discretion of the Partner Restaurants. We reserve the right to charge a Service Fee, which may be subject to change, for the provision of our Services. You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on our Application. No changes will affect existing confirmed Pick-up Orders, unless there is an obvious pricing mistake. Nor will changes to prices affect any Pick-up Orders in process and appearing within your basket, provided you complete and place the Pick-up Order within 2 hours of creating the basket. If you do not conclude the Pick-up Order before the 2 hour cut-off, the items will be removed from your basket automatically and the price change will apply if you re-add the relevant items to your basket. If there is an obvious pricing mistake we will notify you as soon as we can and you will have the choice of confirming the Pick-up Order at the original price or cancelling the Pick-up Order without charge and with a full refund of any money already paid.

The total price of your Pick-up Order will be set out on the checkout page on our Application, including the prices of Items and applicable Service Fees and taxes.

We are authorised by our Partner Restaurants to accept payment on their behalf and payment of the price of any Items to us will fulfil your obligation to pay the price to the Partner Restaurant. Payment for all Items can be made on our Application by credit or debit card, or such other payment method made available by Deliveroo. Once your Pick-up Order has been confirmed, your credit or debit card will be authorised and the total amount marked for payment. Payment is made directly to Deliveroo acting as agent on behalf of the Partner Restaurant only. Payment may also be made by using vouchers or account credit. Use of these is subject to Deliveroo's Voucher and Account Credit Terms.

In some cases, you can alternatively make your payment in cash directly to the Partner Restaurant by paying the rider at the time of pick-up.  Where cash payment is possible, this will be made clear on our Application before you place your order. Otherwise, all payments for Pick-up Orders must be made on our Application by credit or debit card, or such other payment method made available by Deliveroo.

Unless you are permitted to make your payment in cash directly to the Partner Restaurant (in which case you will pay for your Pick-up Order at the time of pick-up), you are not required to make any further payments when you pick-up your Pick-up Order from the relevant Partner Restaurant.  In the unlikely event that a Partner Restaurant requests additional payments from you on pick-up, do not make any such payment and contact us immediately through the Application. We have no liability for any payments you make to a Partner Restaurant when collecting your Pick-up Order.

Partner Restaurants sometimes make special offers available through our Application. These are visible when you look at a Partner Restaurant menu. These offers are at the discretion of the Partner Restaurants. Unless the offer terms state a fixed or minimum period for which an offer will be available, it can be withdrawn at any time, unless you have already placed an order based on the offer and we have sent the Confirmation Notice.

11. Our Responsibility for Loss or Damage That You Suffer

We are responsible to you for any loss or damage that you suffer that is a foreseeable result of our breaking these Terms or of failing to use reasonable care and skill in relation to your use of our Service. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is “foreseeable” if it is either obvious that it will happen, or if you told us that it might happen, for example if you tell us about particular circumstances that might increase the loss or damage arising from our breach of these Terms before you place an order.

We do not exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so. This includes any responsibility for death or personal injury caused by our failure, or our employees’, agents’ or subcontractors’ failure, to use reasonable care and skill; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Items, as summarised at part 7 above; or for defective Items under the Consumer Protection Act 1987. Subject to the previous paragraph, we are not responsible for any loss or damage that you suffer as a result of your own breach of these Terms, or as a result of any IT hardware or software failure other than a failure in our Applications.  

12. Data Protection

We process your personal data in accordance with our Privacy Policy which can be found here.

13. Other Terms

If either we or you have any right to enforce these Terms against the other, that right will not be lost even if the person who has the right delays enforcing it, or waive their right to enforce it in any instance.  If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the terms will be unaffected and will remain in force.

We may change these Terms from time to time. If we make any changes which affect your rights in relation to our Service, we will notify you. Changes to the Terms will not affect any orders you have placed where we have sent the Confirmation Notice. These Terms are governed by English law and you can bring legal proceedings in relation to our Service in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Items in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Items in either the Northern Irish or the English courts. We are required by EU law to provide this link to the EU’s online dispute resolution portal, however we do not participate in dispute resolution under this process.

Deliveroo Table Service Terms of Service

Last updated: 5 August 2020

This section (together with the documents referred to in it) tells you the terms (the “Terms”) which apply when you order any menu items (the "Items") from our deliveroo.co.uk website or mobile applications and related services (each referred to as an “Application”) to be consumed by you at the relevant restaurant (each a “Table Service Order”).

Please read these Terms carefully before placing any Table Service Orders on our Application. If you have any questions relating to these Terms please contact support@deliveroo.co.uk before you place a Table Service Order. If you are a consumer, you have certain legal rights when you order Items using our Application. You can find more information about these rights at: https://www.citizensadvice.org.uk/consumer/. Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them.  By setting up your Deliveroo account, you confirm that you accept these Terms.

1. Information About Us

Deliveroo.co.uk is operated by Roofoods Ltd, a company incorporated and registered in England and Wales, whose registered office is at The River Building, Level 1 Cannon Bridge House, 1 Cousin Lane, EC4R 3TE, London, United Kingdom. Our Company registration number is 08167130. Our VAT number is 286 7364 55. You may contact us at support@deliveroo.co.uk, or by using the instant messaging facility on our Application.

2. Purpose

Our objective is to link you to the restaurants, cafes and pubs we partner with (“Partners") and allow you to order Items (our “Service”). Where you order from a Partner, Deliveroo acts as an agent on behalf of that Partner to conclude your Table Service Order from our Application and to manage your experience throughout the order process. Once you have placed a Table Service Order, the Partner will deliver these to the table using the information you specified when ordering (the “Table Service Location”). In some cases, the Partner may be owned by or affiliated with us.  

3. Your Account

Before you can place Table Service Orders using our Application, you need to open a Deliveroo account. When you open an account you may create a password, or other secure login method, and may also have to provide credit card details. You must keep any password you create, or other secure login method, secret, and prevent others from accessing your email account or mobile phone. If another person uses these methods to access your account, you will be responsible to pay for any Items they order and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure.

You may close your account at any time by requesting to do so in your account section of our website or contacting us using the contact details above. We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our Service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff, or any other good reason). If we close your account permanently we will refund any remaining account credit you have validly obtained from our customer service team or Application following any issue with a Table Service Order, by applying a credit to your registered credit card, or if that is not possible for any reason, by way of a bank transfer using bank details (provided you have supplied them to us).

4. Service Availability

Each Partner has a prescribed area within which it can accept Table Service Orders. You should be inside the Partner’s site before placing your Table Service Order. 

Our Partners each decide their own operating hours. That means that the availability of our Service, and the range of Partners from which you can order to Table Service, depends on the Partners in your area. If you try to place a Table Service Order with a Partner when you are not in the prescribed area for Table Service Orders, or you try to place a Table Service Order outside the operating hours of a Partner, or the Application is otherwise unavailable for any reason, we will notify you that ordering will not be possible.

5. Table Service Orders

When you place a Table Service Order through our Application, it needs to be accepted by us or the Partner before it is confirmed. Your Table Service Order may be rejected at any time.  Our Partners may, for example, reject your Table Service Order if they are too busy or the Items you have ordered are temporarily unavailable.   

We will send you a notification if your Table Service Order has been accepted (the "Confirmation Notice"). The contract for the supply of any Item you have ordered comes into existence when we send the Confirmation Notice. You are responsible for paying for all Items ordered using your account and for complying with these Terms, even if you have ordered the Item for someone else. Some Partners operate a minimum order value policy. This will be displayed on our Application. All Items are subject to availability.   

Partners may use nuts or other allergens in the preparation of certain Items. Increasing numbers of Partner Restaurants will be displaying dish by dish allergens information. Where that information is not available or if you have further questions, please contact the restaurant prior to ordering if you have an allergy. Deliveroo cannot guarantee that any of the Items sold by our Partners are free of allergens.

6. Table Service

When you place a Table Service Order which is accepted by the Partner, the Partner will tell you the time when your Items are expected to be ready for Table Service (“Target Table Service Time”). The Target Table Service Time is not guaranteed by either us or our Partner. You may be required to collect your Items directly from the Partner at the Table Service Location. You should be seated at the Partner’s site by the Target Table Service Time. You will still be charged for the Table Service Order in the event you fail to collect your Table Service Order from the Partner. Unfortunately despite our Partners’ best efforts things do not always go to plan and there may be times when your Table Service Order is not ready at the Target Table Service Time. If you wish to make a complaint, please do so with the Partner directly (the partner will resolve the situation at their discretion). 

7. Your Rights if Something is Wrong With Your Items

You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell the Partner about (and the Partner agrees to) before you place your Table Service Order. If you believe that the Items you have picked up do not comply with these legal rights, please contact the Partner. 

8. Age Restricted Products

Age restricted products (including, without limitation, alcohol, tobacco and cigarettes) can only be sold to persons aged 18 or over. By placing a Table Service Order for an age restricted product, you confirm that you are at least 18 years old. Deliveroo operates an age verification policy whereby customers who order age restricted products may be asked by the Partner to provide proof that they are aged 18 or over. The Partner may refuse to sell any age restricted product to any person unless they can provide a valid photo ID proving that they are aged 18 or over. The Partner may also refuse to sell alcohol to any person who is, or appears to be under the influence of either alcohol or drugs. If the sale of any age restricted product is refused, the Partner may in its discretion process a refund for the relevant Item to the card from which you paid for your Table Service Order. 

9. Cancellation

You may cancel a Table Service Order without charge at any time before the Partner has accepted your Table Service Order. If the Partner has not accepted your Table Service Order your payment will be refunded (excluding any discount, or Voucher that was applied to the Table Service Order - see Voucher and Account Credit Terms for more detail). If you wish to cancel a Table Service Order that has been accepted by the Partner, please contact the Partner directly. If you cancel any Table Service Order after it has been accepted you will be charged the full price for the Items. 

Deliveroo and the Partner may notify you that a Table Service Order has been cancelled at any time. You will not be charged for any Table Service Orders cancelled by us or the Partner, and you will be reimbursed for by whichever of us cancelled your order. 

10. Prices, Payment and Offers

Prices include VAT. You confirm that you are using our Service for personal, non-commercial use. Deliveroo may operate dynamic pricing some of the time, which means that prices of Items may change while you are browsing. Prices can also change at any time at the discretion of our Partners. We reserve the right to charge a Service Fee, which may be subject to change, for the provision of our Services. You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on our Application. No changes will affect existing confirmed Table Service Orders, unless there is an obvious pricing mistake. Nor will changes to prices affect any Table Service Orders in process and appearing within your basket, provided you complete and place the Table Service Order within 2 hours of creating the basket. If you do not conclude the Table Service Order before the 2 hour cut-off, the items will be removed from your basket automatically and the price change will apply if you re-add the relevant items to your basket. If there is an obvious pricing mistake we will notify you as soon as we can and you will have the choice of confirming the Table Service Order at the original price or cancelling the Table Service Order without charge and with a full refund of any money already paid.

The total price of your Table Service Order will be set out on the checkout page on our Application, including the prices of Items and applicable Service Fees and taxes.

We are authorised by our Partners to accept payment on their behalf and payment of the price of any Items to us will fulfil your obligation to pay the price to the Partner. Payment for all Items can be made on our Application by credit or debit card, or such other payment method made available by Deliveroo. Once your Table Service Order has been confirmed, your credit or debit card will be authorised and the total amount marked for payment. Payment is made directly to Deliveroo acting as agent on behalf of the Partner only. Payment may also be made by using vouchers or account credit. Use of these is subject to Deliveroo's Voucher and Account Credit Terms.

Partners sometimes make special offers available through our Application. These are visible when you look at a Partner menu. These offers are at the discretion of the Partners. Unless the offer terms state a fixed or minimum period for which an offer will be available, it can be withdrawn at any time, unless you have already placed an order based on the offer and we have sent the Confirmation Notice.

11. Our Responsibility for Loss or Damage That You Suffer

We are responsible to you for any loss or damage that you suffer that is a foreseeable result of our breaking these Terms or of failing to use reasonable care and skill in relation to your use of our Service. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is “foreseeable” if it is either obvious that it will happen, or if you told us that it might happen, for example if you tell us about particular circumstances that might increase the loss or damage arising from our breach of these Terms before you place an order.

We exclude and limit our responsibility to you for loss or damage to the fullest extent save where it would be unlawful to do so. Subject to this, we are not responsible for any loss or damage that you suffer as a result of your own breach of these Terms or as a result of any IT hardware or software failure other than a failure in our Application.  

12. Data Protection

We process your personal data in accordance with our Privacy Policy which can be found here.

13. Other Terms

If either we or you have any right to enforce these Terms against the other, that right will not be lost even if the person who has the right delays enforcing it, or waive their right to enforce it in any instance.  If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the terms will be unaffected and will remain in force.

We may change these Terms from time to time. If we make any changes which affect your rights in relation to our Service, we will notify you. Changes to the Terms will not affect any orders you have placed where we have sent the Confirmation Notice. These Terms are governed by English law and you can bring legal proceedings in relation to our Service in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Items in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Items in either the Northern Irish or the English courts. We are required by EU law to provide this link to the EU’s online dispute resolution portal, however we do not participate in dispute resolution under this process.

Deliveroo Voucher and Account Credit Terms

1. Introduction

Deliveroo makes available from time to time: (i) Vouchers (which are promotional credits that may be offered by us or by Partner Restaurants on our Site) and (ii) Account Credit (which is credit that may be applied to a customer’s account at Deliveroo’s discretion). Vouchers and Account Credits both operate as credits applying to a customer’s Deliveroo account, redeemable (subject to conditions, as set out below) against the cost of Items. Vouchers and Account Credits are referred to collectively in these terms (the Credit Terms) as Credits.

These Credit Terms apply to your use of any Credits to pay for Items using the Deliveroo Service. These Credit Terms apply together with the Deliveroo Terms and Conditions of Service, which continue to apply unless they conflict with these Credit Terms, in which case these Credit Terms have priority. Capitalised words used in these Credit Terms have the same meanings as in our Terms of Service unless they are defined in these Credit Terms.

You can “apply” a voucher to your account by (i) entering the Voucher code (if any) at the point you place an order, or (ii) by adding any reward that we make available to you in the “Your offers and rewards” section of your account page. Unless otherwise stated, a voucher that has been applied to your account will remain there until it is “redeemed” against an eligible order, or expires (whichever is sooner).  Account Credits are Credits that we apply to your account ourselves. In either case, once any Credit has been applied to your account, the amount of the Credit remains on your account until redeemed as payment for Items, unless it is lost, or, in the case of Vouchers, it expires in accordance with the terms of that Voucher. The reasons why Credits may be lost or Vouchers may expire are set out in these Credit Terms.

2. Terms that apply to Vouchers only

Vouchers offered in a particular country and currency may be subject to geographical restrictions that mean they cannot be used in a different country or currency. Vouchers are usually offered subject to conditions, such as time limits, geographic limits, limits to particular categories of customer (e.g. new customers), or use only at a particular Partner Restaurant or for a particular menu item. If conditions apply they will be stated when we offer the Voucher.

Some Vouchers are only available to new Deliveroo customers ("New Customer Vouchers"). That means that the Voucher is applied (subject to any other applicable conditions) automatically when the Customer registers a new Deliveroo account and will be redeemed when the Customer places their first eligible order. Deliveroo reserves the right to refuse to apply and/or allow you to redeem a new customer Voucher if you are registering a new account using credit card details, a delivery name, a phone number, an email address and/or an address already on our system.

Use of a Voucher in payment or part-payment may also be subject to specific conditions applicable to that Voucher only, such as a specific minimum order value or that the Voucher may only be redeemed at specific Partner Restaurants or on specific Items. If the order placed does not comply with the applicable conditions, the Credit may not be redeemed against that order. The payment page on our Site where you confirm your order for Items will show the total order value and the applicable Voucher, if any. If there is a Voucher credit on your account which does not apply to your order, it will not appear on the payment page. At that point you will have the choice of paying in another way or cancelling the order.

Unless we tell you otherwise, all Vouchers must be redeemed within one calendar month of the date they are applied.

Only one Voucher can be redeemed per order. Each Voucher can only be used once per customer.  If you have more than one eligible Voucher applied to your account when you place an order, the Vouchers are redeemed in order of expiry date, with the Voucher expiring the earliest redeemed first.  

Vouchers cannot be redeemed in conjunction with any other Deliveroo offer.

If you cancel an order made using a Voucher, the Voucher credit will not be restored to the account and the Voucher cannot be re-used. If the Voucher was a New Customer Voucher, you will no longer be a new customer and will not be eligible for any subsequent new customer Vouchers.

3. Terms that apply to Vouchers and Account Credit

Item orders are generally subject to minimum order values, which continue to apply regardless of whether payment or part-payment is by way of a Credit.

Credits cannot be exchanged for cash or any other alternatives and have no monetary value.

Any attempt to manipulate our Site and our offers of Credits by use of bulk entry via third parties or syndicates, macros, ‘script’, ‘brute force’, masking identity by manipulating IP addresses, using identities other than their own or any other automated means (including systems which can be programmed to enter), will render the order and the relevant Credit invalid. Deliveroo is entitled to take all reasonable steps to protect itself against fraudulent or invalid Credit redemptions, including requiring additional reasonable verification close the accounts of any customers it reasonably believes have carried out any such acts.

Deliveroo Gift Card Terms and Conditions

Last updated: 24 March 2021

This page sets out the terms that apply to gift cards ("Gift Cards") supplied by Roofoods Ltd ("Deliveroo"), a company registered in England and Wales with registered number 08167130. Our registered address is The River Building, Level 1 Cannon Bridge House, London EC4R 3TE.

Please read these terms carefully before purchasing or using any Gift Card on our Service. By purchasing or using a Gift Card, you confirm your acceptance of these terms. We may change these terms from time to time, so we recommend that you check back regularly.

All Gift Cards are issued and fulfilled by Deliveroo. Direct sales to consumers on deliveroouk.launchgiftcards.com are managed by Launch Gift Cards, Inc (“LGC”). LGC is incorporated in Delaware, with its offices located at 16501 Ventura Blvd Suite 410 Encino, CA 91436. Deliveroo may also work with other third party resellers from time to time at its discretion.

These Gift Card terms and any contractual or non-contractual dispute or claim arising out of them are governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts

These terms have two parts: 

  1. Terms about purchasing Gift Cards
  2. Terms about using Gift Cards

Terms about purchasing Gift Cards

1. Who can purchase Gift Cards?

If you are a business registered in the UK or an individual consumer, you are eligible to place an order for the purchase of Deliveroo Gift Cards (“Order”). Orders may be subject to a minimum and/or maximum Order value.  Deliveroo may refuse an Order in its discretion, including if Deliveroo believes an Order is not a genuine purchase.

2. Payments

Payment for your Order must be made via credit card, charge card or debit card or, if available, via bank transfer at the time that the Order is placed. Service fees may apply to your purchase of Gift Cards.  

Exceptionally, we may agree to accept payment after the time of Order - this is always subject to our written approval and may be subject to credit checks. If we do give this approval, payment must be made within 14 days of the placement of the Order.  

3. Delivery of Gift Cards

Deliveroo is under no obligation to issue any Gift Cards until full payment for your Order has been received. Title to a Gift Card passes to you on full payment.

All digital Gift Cards will be sent to you by email and all physical Gift Cards will be sent to you by post. Risk in a Gift Card passes to you upon delivery. If there are any issues with your Order, you must notify Deliveroo within 72 hours of delivery. 

4. Refunds

Purchases of Gift Cards by businesses are non-refundable. Purchases of Gift Cards by consumers (but not businesses) have a 14 day refund period from date of receipt as long as you have not started using your Gift Card, after which they are non-refundable. Please contact the LGC support team at deliveroouk@launchgiftcards.com for your refund. On refund, Gift Cards will be cancelled and the Gift Card will become void.

Deliveroo reserves the right not to fulfil a Gift Card that has not been redeemed, in which case the purchaser will be refunded. 

5. Cancellation

In the event that, in respect of business purchasers: 

  • you make any voluntary arrangement with your creditors or become the subject of any administration, liquidation or winding up order; 
  • a receiver or administrative receiver is appointed over your assets; 
  • you suspend or threaten to suspend any payments hereunder or threaten to cease to carry on business; or 
  • Deliveroo reasonably considers that you are about to suffer any of the events above, 

Deliveroo may cancel its contracts with you, suspend any further Orders from being placed or fulfilled and deactivate any Gift Cards which have not been paid for, without liability to you. 

6. Limitation of Liability

Deliveroo will not be liable, in respect of Orders from businesses, in contract, tort (including, without limitation, negligence) or otherwise pursuant to or in connection with these terms for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings);
  • any loss of goodwill or reputation; or
  • any special, indirect, inconsequential, exemplary, incidental or punitive losses,

suffered or incurred by you out of or in connection with the provision of any Gift Cards or under these terms. In the event that a Gift Card does not work, your sole remedy and our sole liability will be the replacement of the Gift Card.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence or fraud.

7. Use of Deliveroo Brand

You may not use any trade mark, logo, service mark, designation, product image or any other trading name or get-up of Deliveroo ("Deliveroo Brand") without our prior written consent. We may withdraw such consent at any time by notifying you.

8. Privacy Policy

Deliveroo’s Privacy Policy at https://deliveroo.co.uk/privacy explains how we collect or handle personal information.

9. General

In addition to these terms, the general Deliveroo terms and conditions found on https://deliveroo.co.uk/legal will apply to your purchase of Gift Cards.

A person who is not a party to these terms and conditions will acquire no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce or take the benefit of any of these terms.

Deliveroo reserves the right to prevent third parties from distributing, reselling or advertising its Gift Cards, at its own discretion.

10. Contact

Contact corporateservice@deliveroo.co.uk (if you are a business) or LGC’s support team at deliveroouk@launchgiftcards.com (if you are a consumer) for further details or if you have any questions.

Terms about using Gift Cards

1. What can Gift Cards be used for?

Deliveroo Gift Cards may only be redeemed for purchases of menu items from www.deliveroo.co.uk or the Deliveroo UK app. Deliveroo Plus Gift Cards may only be redeemed as Plus vouchers for a Deliveroo Plus subscription for a set period. Sections 2, 4 and 5 of these Terms do not apply to Deliveroo Plus Gift Cards for further information, see the Deliveroo Plus Terms and Conditions.

Gift Cards cannot be: 

  • topped up or reloaded;
  • redeemed alongside promotional codes or promotional vouchers;
  • used to pay for subscriptions (e.g. for Deliveroo Plus, unless using a Deilveroo Plus Gift Card) or to purchase Deliveroo Gift Cards;
  • redeemed for cash;
  • resold or transferred for value; or
  • transferred to another Deliveroo account, once redeemed.

2. When does my Gift Card expire?

Your Gift Card expires on the date stated on the email in which the Gift Card was delivered by us. If there is no expiry date specified Gift Cards will expire 12 months after the date the Gift Card was purchased.  You will be unable to use any Gift Card not redeemed before this expiry date.

Once you redeem your Gift Card, you must use that credit before the expiry date of the Gift Card. Any credit that has not been spent by the expiry date will be cancelled and will no longer be available in your Deliveroo account.

3. How do I redeem my Gift Card?

To redeem your Gift Card, enter the unique code on the Gift Card at the checkout when you place your next order and your Deliveroo account will be credited with the amount loaded on your Gift Card. Once credited to a Deliveroo account Gift Cards are non-refundable and non-transferable. In addition, we reserve the right to only talk to the Deliveroo account holder about the Gift Card once it has been redeemed.

4. What happens if my order is for more or less than my Gift Card balance?

If your purchase exceeds your total credit, the rest of your order must be paid with another payment method accepted under our general terms (see www.deliveroo.co.uk/legal). Credit cannot be used in conjunction with cash.

If your purchase is less than your total credit, the balance of your credit will remain available on your account for future purchases. To view your credit balance, visit your Deliveroo account.

5. What happens to my credit if my order is cancelled? 

If you use credit (in full or in part) to pay for your Deliveroo order and your order is cancelled or you are entitled to a refund, your refund will be issued to you in the same form as the original payment was made (i.e. as a credit). There will be no monetary exchange for returned or cancelled orders made with credit.

6. What happens if my Gift Card is lost, stolen or destroyed? 

Please look after your Gift Card. Deliveroo is not responsible if any Gift Card is lost, stolen, damaged, destroyed or used without your permission and if this happens your Gift Card will not be replaced.

7. Fraud and abuse

Deliveroo is not responsible for Gift Cards sold or distributed by an unauthorised third party.

If a Gift Card is abused, or a Gift Card which we know or suspect was obtained fraudulently is redeemed and/or used to make purchases on our service, Deliveroo may:

  • suspend or close the affected customer account. Any credit remaining on the affected customer account will be cancelled and is non-refundable;
  • cancel any Gift Cards; and/or 
  • take legal action. 

8. Deliveroo General Terms 

When you use your Gift Card on our website or our app, the general Deliveroo terms at https://deliveroo.co.uk/legal will also apply.

9. Privacy Policy

Deliveroo’s Privacy Policy (available on https://deliveroo.co.uk/privacy) explains how we use your personal information.

10. How do I get help?

If you are a business and are having issues with your Gift Card, please contact our support team at corporateservice@deliveroo.co.uk. If you are a customer and are having issues redeeming your Gift Card, please contact support@deliveroo.co.uk. For all other issues, please contact the LGC support team at deliveroouk@launchgiftcards.com

Deliveroo Plus Terms And Conditions

Last updated: 13 September 2021

These T&Cs apply to you if you subscribe to have a Deliveroo Plus account. These do not replace the Terms and Conditions of Service for your Deliveroo account, which will continue to apply except to the extent these T&C vary them.

We know these T&Cs are quite long to read! You can find a summary in the Deliveroo Plus Customers FAQ sheet (“Customer FAQ”) – https://deliveroo.co.uk/faq#deliverooplus

The Customer FAQ should not be used as a substitute for reading the Deliveroo Plus Terms and Conditions.

1. Deliveroo Plus

  • Deliveroo Plus, is a customer programme (“Deliveroo Plus”) offered to some Eligible Users . It allows those Eligible Users to subscribe to obtain free delivery on Eligible Orders (as further described in section 2 below) through our Service.
  • Subscribers to Deliveroo Plus will receive free delivery on all Eligible Orders from Participating Restaurants (as further described in section 2) placed through our Service in Participating Cities (as further described in section 2). Deliveroo Plus acting in its sole discretion  may offer  selected Eligible Users  other types of benefits at its discretion (for example, restaurant offers, special promotions, memberships, or services) which may among other things depend on the Eligible User’s location and/or frequency of use of the Service.
  • Occasionally we may make changes to Deliveroo Plus including the benefits available to you and/or these Terms. We will communicate any material changes to you prior to being implemented via email or by displaying a prominent notice on our Service (“Change Communication”). We will take your continued use of our Service following receipt of our Change Communication as acceptance of the relevant change. We recommend reading all Change Communications that we send you carefully.
  • If you do not want to continue with your Plus Subscription following receipt of a Change Communication you may cancel your Plus Subscription with immediate effect (see below).

2. Eligible Users, Eligible Orders and Participating Restaurants

Eligible Users

Plus and/or some aspects of Plus, including any Free Trial Period, may not be available to all Eligible Users. We will explain which services are available to you when you sign up.

To qualify as an Eligible User, you must meet the following criteria when you sign up for a Deliveroo Plus account and at all times during your Deliveroo Plus subscription:

You must:

  • be 18 years of age or over;
  • be located primarily in a city that has been notified to you via the Service, or on the Deliveroo website as operating Deliveroo Plus (“Participating City”);
  • sign up to Deliveroo Plus on your personal account (if you are a Deliveroo for Business customer, you will not be eligible to use your Deliveroo Plus benefits when you are using your company allowance to pay for an order);
  • have a valid credit or debit card saved on your profile  that is not already used to pay for a different Deliveroo Plus account  (see Section 6 of these terms “Payment Method” for more details); and
  • comply with any other criteria communicated to you at the time of signing up. 

If it has been determined by Deliveroo that you do not comply with the above criteria, but you believe that you do, you should contact the Customer Services Team by emailing support@deliveroo.co.uk. You may only use your Plus account primarily within the country in which you established your account. 

Eligible Orders

Eligible Users will receive free delivery on all Eligible Orders. ‘Eligible Orders’ are all orders that are placed with a Participating Partner Restaurant and meet the specified minimum order value. The minimum order value will be communicated to you at the time of subscribing and when placing orders on through the Service. Minimum order values may vary from time to time and may differ between our Participating Restaurants.  Deliveroo reserves the right to vary the minimum order value for any Participating Restaurant at any time in accordance with section 1.

Participating Restaurants

Deliveroo Plus is only available for Participating Restaurants. Deliveroo in its sole discretion, may determine which Partner Restaurants are “Participating Restaurants” for Plus, and may change the Participating Partner Restaurants at any time. Any changes to Participating Restaurants may be notified to you in accordance with Section 1.

Fraudulent Activity

You must limit your Deliveroo account to your personal use, and not share your Deliveroo account details with any third party at any time during your Deliveroo Plus subscription. If we have reasonable grounds to suspect that you are not using your Plus account in accordance with these Terms Deliveroo may (in its sole discretion) immediately suspend or terminate your Deliveroo Plus subscription (along with any other steps Deliveroo is entitled to take in accordance with the Terms and Conditions of Service for your Deliveroo account).

3. To Sign Up

Eligible Users can sign up for Deliveroo Plus through our Service by:

  • either logging online under the “My Account” section of your profile, from your order basket or after you have placed an order through our Service, where you will see a prompt with messaging related to Plus next to the delivery fee;
  • tapping the promotion prompt to receive details (including pricing details) about Deliveroo Plus; and
  • following the link from the Deliveroo Plus landing page.

4. Deliveroo Plus Fees

Eligible Users can subscribe to Deliveroo Plus for a fee which will be communicated at the time of subscribing (“Deliveroo Plus Fee”). The Deliveroo Plus Fee may vary from customer to customer depending on what other services, restaurant offers, special promotional plans or memberships are offered in combination with free delivery at the time of signing up.

If you have been offered a Free Trial Period (“Free Trial Period”), you will not be charged the applicable Deliveroo Plus Fee for the duration of the Free Trial Period . After the Free Trial Period ends, you will be charged the Deliveroo Plus Fee at the relevant intervals for the remainder of your Deliveroo Plus Subscription Period in accordance with the terms and conditions set out in the “Payment and Billing” section below. 

You acknowledge and agree that Deliveroo may vary the Deliveroo Plus Fee during your Deliveroo Plus Subscription Period. Any increase to your Deliveroo Plus Fee will be notified to you as described above. You acknowledge that You will be required to pay any Service Fees in accordance with section ten of the Terms.

5. Deliveroo Plus Subscription Period

Your Deliveroo Plus subscription period (“Deliveroo Plus Subscription Period”) will be communicated and chosen by you at the time of subscribing.

You will receive an email prior to the end of the current Deliveroo Plus Subscription Period notifying you that your subscription will be automatically renewed for an additional Deliveroo Plus Subscription Period. Subscriptions will automatically renew at the end of each Deliveroo Plus Subscription Period until your Deliveroo Plus membership is cancelled (by you) or terminated (by us) in accordance with these terms and conditions. Your first Deliveroo Plus Subscription Period will start on the day you sign up, or, if you are offered and eligible for a Free Trial Period, the day immediately following the date on which your Free Trial Period expires (“Start Date”).

6. Payment And Billing

  • Payment Method: Payment for Deliveroo Plus must be made by a credit or debit card saved on your profile through our Service ("Payment Method"). If you have multiple payment methods on your profile, when you sign up, you will be notified as to which Payment Method will be charged with the applicable Deliveroo Plus Fee.
  • Payment options: Any payment options we have available will be communicated to you at the time of subscription.
  • Editing/Changing Payment Method: You may edit/change your Payment Method by logging into either the Deliveroo Website or App and selecting “My Account” and then “Deliveroo Plus”. You cannot delete a Payment Method associated with your Deliveroo Plus account, unless you replace it with another Payment Method. To do this, you must first add a new Payment Method to your Deliveroo account and then replace the existing Payment Method associated with your Deliveroo Plus account with the new Payment Method. Alternatively, you can cancel your Deliveroo Plus subscription and following such cancellation you will be able to delete your Payment Method. If you added the Payment Method to your account when you signed up to Deliveroo, it will be automatically removed when you cancel.
  • Failed Payment: If payment of the applicable Deliveroo Plus Fee is not successfully settled, due to expiration of your Payment Method, insufficient funds or otherwise, and you do not edit the Payment Method information within 24 hours of being notified of a failed payment Deliveroo will cancel your Deliveroo Plus subscription effective immediately and you will no longer receive the Deliveroo Plus service. You will remain responsible for any uncollected amounts. If we cannot charge you, we reserve the right, but are not obligated, to terminate your access to our Service or any portion of it.
  • Recurring Billing: By starting Deliveroo Plus, you authorise us to charge you for a recurring Deliveroo Plus Fee at the current applicable rate within 24 hours of the first day of each Deliveroo Plus Subscription Period, provided that you will not be charged any amounts for the provision of the Deliveroo Plus service during any Free Trial Period,. You acknowledge that any Deliveroo Plus Fee billed to you may vary for reasons that may include differing amounts due to promotional offers and you authorise us to charge your Payment Method for varying amounts.
  • Billing of your First Deliveroo Plus Fee:  Your first Deliveroo Plus Fee will be charged on the Start Date.
  • Refunds: Deliveroo Plus Fees are non-refundable, except in the following exceptional circumstances: if we notify you in a Change Communication that you are entitled to a refund, if you cancel your Deliveroo Plus Subscription in accordance with the provisions below and we subsequently take payment of the Deliveroo Plus Fee from your Payment Method; if you cancel your Deliveroo Plus membership within the Cooling-Off Period; or if your Deliveroo Plus Subscription is cancelled prior to the end of a Deliveroo Plus Subscription Period for which you have incurred a charge, due to your relocation to a country outside of the United Kingdom, disability or death.
  • Price Changes: We reserve the right to adjust pricing of your Deliveroo Plus membership at any time. Any price changes to your Deliveroo Plus membership will take effect on your next Deliveroo Plus Subscription Period. We will notify you of any change in price via a Change Communication. Subject to applicable law, if following a Change Communication you continue to use the Service after the price change has taken effect, you will be deemed to have accepted the new price.  If you do not accept the new price, you must cancel your Plus Subscription before the price change is implemented.

7. Managing Your Deliveroo Plus Account

All information relating to your Deliveroo Plus membership will be contained in the “My Account” section of your profile under “Deliveroo Plus”. From here, you will be able to view the remaining time on your Free Trial Period, cancel your Deliveroo Plus membership and update your Payment Method.

8. Pausing your Plus Subscription ("Plus Pausing")

The Plus Pausing feature allows you to pause your Deliveroo Plus subscription. 

If you choose to pause your Plus subscription:

  • You lose access to all Plus benefits for the period your Plus subscription remains paused. 
  • Any days remaining on your Deliveroo Plus Subscription Period at the time of pausing are frozen. You can use them after you unpause your Deliveroo Plus Subscription.
  • We won’t charge you anything until you unpause and have used any remaining days on your paused Deliveroo Plus Subscription Period

After you unpause:

  • You will get access to all Plus benefits.
  • You can’t pause your Deliveroo Plus subscription again for another 30 days.
  • You can use all of your frozen days that were remaining on your previous Deliveroo Plus Subscription Period when you cancelled. After all your remaining “frozen” days are used, we will then charge you the Deliveroo Plus Fee for the next Deliveroo Plus Subscription period. 
  • Your Deliveroo Plus Subscription Period date may change from what it is before you paused your subscription.
  • All payments will be made in accordance with section 6 (Payment and Billing). E.g. if you pause with 10 days remaining in your payment cycle, after you unpause, you’ll first use the 10 days and only after that we’ll charge you for the next Deliveroo Plus Subscription Period.

If you choose to pause your Deliveroo Plus subscription and it remains paused for three months or more, Deliveroo may email to notify you that your Plus subscription will be automatically cancelled unless you unpause within the time period specified in the email. If you do not unpause, your account may be cancelled and you will lose any days remaining at the time of pausing.

If these Terms are updated while you have paused your Deliveroo Plus Subscription, the updated Terms will apply as soon as you have unpaused, or the date of commencement of the updated Terms, whichever occurs later. 

If Deliveroo decides to terminate the Plus Subscription entirely or in an area affecting you while your Deliveroo Plus Subscription is paused, your Deliveroo Plus Subscription will also be cancelled along with the subscription program.

Deliveroo may amend or remove this right at its sole discretion.

9. Cancellation

  • Cancellation of Deliveroo Plus: You may terminate your Deliveroo Plus subscription at any time. Following cancellation, you will continue to receive the Deliveroo Plus service for the duration of your current Deliveroo Plus Subscription Period. If you cancel a free trial the Plus benefits will cease immediately. If you cancel within your Cooling Off Period you will be entitled to a full refund.
  • Cooling Off Period: You have a right to cancel a Deliveroo Plus membership  during the Cooling-Off Period. The Cooling-Off Period will expire either:
    after 14 days from the day of your initial sign up date or
    at the expiry of the Free Trial Period.
  • Exercising Your Right to Cancel: To exercise the right to cancel under this section, you may either use the option within “My Account” area of your profile or you must inform our Customer Support Team by email (at support@deliveroo.co.uk) of your decision to cancel your Deliveroo Plus membership by clear statement.
  • Reimbursement: If you cancel your Deliveroo Plus membership during the Cooling-Off Period, we will reimburse you for the payment you have made at the date of cancellation. . If a reimbursement is due and payable to you, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract using the same means of payment as you have used to pay your Deliveroo Plus Subscription Fee.

10. Termination Or Modification

You agree that Deliveroo, in its sole discretion, may terminate, deactivate and/or suspend any account (or part thereof) you may have with us or use of the Service and remove and discard all or part of your account and/or discontinue, modify or alter any aspect, feature or policy of the Service or Deliveroo Plus. In the event that Deliveroo terminates, deactivates and/or suspends your account (for any reason other than in relation to a breach of these Terms and Conditions) Deliveroo will reimburse your Fee on a pro-rata basis.

11. Free / Limited Time Trial Offers

  • Trial Offer Availability: From time to time, we may offer a no payment, fixed period, trial of our Deliveroo Plus membership (“Free Trial Period”) to some Eligible Users. Terms and conditions shall apply for each trial offer. The Free Trial Period is intended to allow new members and certain former members to try Plus.
  • Eligibility: Eligibility for a Free Trial Period is determined by Deliveroo at its sole discretion. To prevent fraudulent activity and abuse of the Free Trial Period we may limit eligibility or duration. We reserve the right to revoke the Free Trial Period and put a hold on your account in the event that we determine that you are not eligible.
  • End of Free Trial Period: At the end of the Free Trial Period, you shall be required to pay the Deliveroo Plus Fees. If you do not want to automatically pay the Deliveroo Plus Fee you must cancel your subscription within the Cooling Off Period. You can cancel the trial offer at by logging into your account or by contacting Customer Services. Each Eligible User will only be entitled to one Free Trial Period. If you cancel your Deliveroo Plus subscription at any time in the future, any future subscription to Deliveroo Plus that uses the same Deliveroo account, phone number, or credit card associated with your first Deliveroo Plus subscription will not be entitled to receive an additional Free Trial Period.
  • Providing mobile unique number: You will need to provide us with a unique valid mobile phone number. By providing this number you consent to us sending you a one-time verification code which you will be asked to provide back to us as part of the registration process and in order to activate the trial offer. If you do not have a valid mobile phone number you will not be able to participate in our trial offer. We will only be able to accept a mobile phone number on one (1) occasion as a means of validating a trial offer. Failure to provide a valid mobile phone number will result in your request to participate in the trial offer being declined. Please note that while we do not charge you for the SMS, your mobile standard messaging rates may apply. If you have any questions regarding privacy, please read our privacy policy at: https://deliveroo.co.uk/privacy.
  • We reserve the right, in our absolute discretion, to withdraw or to modify our free trial offer at any time without prior notice and without liability, to the greatest extent permitted under law.

12. Plus Vouchers

From time to time, Deliveroo or other companies may issue Plus vouchers for free Deliveroo Plus subscriptions as part of a promotion or offer: 

  • These vouchers may allow you access to Deliveroo Plus for free, for a ‘free period’ which is the duration of the subscription as communicated with the voucher (e.g. 1, 3, 6 12, 24 months).  
  • Existing fee paying Plus subscription customers may also, subject to the terms of the voucher, be able to redeem these vouchers and if they are eligible for the voucher will be moved onto a ‘free period’ plan from the voucher redemption date for the duration of the voucher period. 
  • To redeem vouchers you should: 
  1. Go to the Deliveroo app and log-in/register for an account;
  2. Go to "My Account" page, click on 'Vouchers and Credit' and click 'Add Code'
  3. Enter your voucher code and press 'submit'
  4. Click 'Subscribe Now' on the pop-up window and select the option to 'Join DeliverooPlus'
  • After the ‘free period’ expires, Plus subscriptions redeemed using a voucher will automatically be moved onto Deliveroo’s current pay monthly subscription, and the relevant subscription fee will be payable by you. You will need to cancel your subscription prior to the end of the free period to avoid charges.
  • Your use of Deliveroo Plus during any ‘free period’ will be subject to these Deliveroo Plus T&Cs as normal.
  • Specific terms and conditions will apply to the relevant offer or promotion that offers/provides the Plus Vouchers. 

13. Deliveroo Plus Offer with Amazon Prime

  • UK Amazon Prime members can enjoy 1-year free (‘free period’) of a Deliveroo Plus Silver subscription worth over £40 a year (£3.49/month) with their Amazon Prime membership. This includes unlimited free delivery on Deliveroo with orders over £25. Service fees and Deliveroo Plus Ts&Cs apply to your use of Deliveroo Plus during this ‘free period’. 
  • If you end your Amazon Prime membership at any time during your ‘free period’, you will lose access to Deliveroo Plus and your 1-year free Deliveroo Plus with your Amazon Prime membership will terminate. You will be notified via email once your Deliveroo Plus subscription is lost. If you were previously on Deliveroo Plus and decide to switch to the 1-year free Deliveroo Plus membership with Amazon Prime, and then end your Amazon Prime membership, you will not be re-enrolled to your previous Deliveroo Plus subscription. If you choose to restart your Amazon Prime membership again, you will need to reactivate the Deliveroo Plus with Amazon Prime offer by verifying your Prime membership again through the offer redemption process set out below.
  • To redeem the offer, you should: 
  1. Go to deliveroo.co.uk/amazon-prime
  2. Sign up or login to Deliveroo
  3. Link your Amazon account
  • Existing fee paying Deliveroo Plus subscription customers are also able to redeem this offer (provided they have a current Amazon Prime membership) and, if they are an Eligible User, will be moved onto the Deliveroo Plus with Amazon Prime ‘free period’ plan for 12 months after the offer redemption date. At the end of your ‘free period’ or if you end your Amazon Prime membership, you will automatically be moved back onto your previous pay monthly Plus subscription plan, and the relevant subscription fee will be payable by you. You will need to cancel your subscription prior to the end of the ‘free period’ to avoid paying these charges.

Deliveroo Plus Partner Offer Terms & Conditions

  1. These Terms and Conditions apply to any restaurant voucher codes provided in connection with a restaurant offer, which may be made available to Deliveroo account holders with a Deliveroo Plus Subscription from time to time (Restaurant Offers).
  2. The offer amount, participating restaurant(s), and any other specific terms (for example, any minimum spend requirements, or specific menu items to which the offer relates) will be specified at the time any Restaurant Offer is communicated to the customer.
  3. Restaurant Offers will be located in “Your offers and rewards” which can be accessed through your account portal and can be redeemed by clicking “Add to Account”. Once redeemed, the Restaurant Offer will expire after 30 days.
  4. Restaurant Offers will be communicated via email and must be redeemed on the customer’s Deliveroo account by clicking “Add a Promo Code” on the account profile page within 30 days of the date the email was sent to the customer by Deliveroo. A voucher will expire 7 days after it has been redeemed.
  5. If a customer cancels their Deliveroo Plus subscription during the Free Trial period, the Restaurant Offer will expire immediately. If a customer cancels their Deliveroo Plus subscription during the paid period, the Restaurant Offer will expire at the end of the last day of the customer’s Deliveroo Plus Subscription Period (see the Deliveroo Plus Terms and Conditions for further detail).
  6. A Restaurant Offer can only be redeemed once by a Deliveroo Plus account holder during any offer validity period, and can not be used in conjunction with any other offer or voucher.
  7. A Restaurant Offer can only be redeemed if the relevant order is made from a postcode that includes the participating restaurant(s).
  8. Age restricted products will only be supplied to those aged 18+.
  9. Restaurant Offers cannot be exchanged for cash or any other alternatives and have no monetary value.
  10. Cancelled orders will invalidate the use of the Restaurant Offer.
  11. If an order which has been paid for using a Restaurant Offer is rejected by Deliveroo, the Restaurant Offer will be automatically re-applied to the account and can be spent on another order.
  12. A Restaurant Offer can only be used on one order. Any remaining credit from a Restaurant Offer cannot be carried forward to any additional or subsequent orders.
  13. Any attempt to manipulate the system and use of Restaurant Offers by use of bulk entry via third parties or syndicates, macros, ‘script’, ‘brute force’, masking identity by manipulating IP addresses, using identities other than their own or any other automated means (including systems which can be programmed to enter), will render the order and use of that Restaurant Offers invalid and may potentially lead to that account being closed down.
  14. If for any reason a Restaurant Offer becomes invalid due to technical failures or any other causes beyond the control of the Deliveroo, or a meal or restaurant becomes unavailable, Deliveroo reserves the right (subject to any written directions given under applicable law) to cancel, suspend or modify the campaign that is related to that Restaurant Voucher and not re-issue any additional Restaurant Offer to affected customers.
  15. Deliveroo reserves the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid redemptions including, without limitation, to require further verification as to the identity, age, and other relevant details of a customer.
  16. By redeeming the Restaurant Offer, customers agree to release Deliveroo from any liability whatsoever for any claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the campaign or with the acceptance or possession of any order (except death or personal injury caused by Deliveroo’s negligence, for fraud, or otherwise as prohibited by law).
  17. All meals and restaurants are subject to availability.
  18. All other registration and Deliveroo delivery terms and conditions, and the Deliveroo Plus Terms and Conditions apply – please see these on this page for more information.

Referral Program Terms

  1. This Referral Programme is open to selected Deliveroo customers (‘you’/’user') aged 18 or over who have made at least 1 Deliveroo order.
  2. We will notify you by email that you are eligible for the Referral Programme. The email will include a unique link. Simply share your unique link with a friend or relative (aged 18 or over) who does not live at the same address as you and who you think would benefit from the Deliveroo service (a “referral”). If anyone to whom you give a referral goes on to place a Deliveroo order using that unique link, we will apply to your account the amount of Deliveroo Voucher credit stated in the email we sent to you with the unique link. It may take up to seven days after your relative of friend places a referral order before the Voucher credit is applied to your account. Voucher credits received under the Referral Program can be redeemed at any Partner Restaurant and expire automatically within the period stated in the promotional materials or other associated Deliveroo materials.
  3. Unique links may only be used for personal and non-commercial purposes. This means that you can share your unique link with your personal connections via your own social media accounts (eg your personal Facebook, Twitter or Instagram account) but not on sites where you are a contributor but not the account owner (eg Facebook business accounts or groups, Wikipedia, Google Reviews, coupon websites). Promoting your referral code via Search Engine Marketing (eg AdWords / Yahoo / Bing) is also not allowed. If we become aware that you have made your unique link available in any of these ways we may deactivate it without telling you. We will not be responsible for any losses you suffer if we deactivate your account for this reason.
  4. We may discontinue the Referral Programme at any time. We will give advance notice of discontinuance on our Site. Voucher credit already applied to your account as a result of referrals will remain available for the period as stated in Clause 2 above, even if the Referral Programme is discontinued.
  5. Referral credits are Vouchers and are therefore subject to the above Voucher Terms and Conditions.
  6. You may receive Voucher credit for a maximum of 100 referrals. We reserve the right to change the maximum number of referrals for which Voucher credit is awarded at any time, though you will receive Voucher credit for any referral orders placed by your relatives or friends before the change.
  7. The Promoter is Roofoods Limited, 1 Cousin Lane, London, EC4R 3TE, United Kingdom.